Plan guide

Choosing Between 1, 2, 3 or 4 Device Plans: Which Fits Your Household?

The right tier is the one that covers the screens you expect to use at the same time without paying for capacity your household does not need.

Most UK households own far more screens than they use at once. There may be a television in the lounge, another in a bedroom, a couple of phones, a tablet and a laptop, yet on a typical evening only one or two are actually showing something. Choosing a plan around real viewing habits, rather than the number of gadgets in the house, keeps the cost sensible while making sure nobody is left without a screen.

What to know before you start

Each tier sets how many devices can watch at the same time: 1, 2, 3 or 4. It is about concurrent viewing, not how many devices have the player installed, so an app sitting unused on a spare tablet does not use up a place. Each tier can then be paired with a duration of 1, 3, 6 or 12 months, and the current prices for every combination are shown in the Pricing section. Two other points are worth checking early: every screen you plan to use should appear in the supported Devices section, and your broadband should be able to carry the number of streams you choose.

Choosing your tier step by step

1. List your screens. Write down every television, streaming stick, box, phone, tablet and computer that might be used for viewing.
2. Map a typical evening. Note who watches what, where and when. Include weekday routines and weekends, since they often differ. A quick chat with everyone in the household makes this easier.
3. Find the busiest overlap. Identify the moment when the most screens are active together. That number is the starting point for your tier.
4. Plan for regular habits, not rare events. A guest using a device once a month is not a reason to move up a tier. A teenager who watches in their room most nights probably is.
5. Check device support. Confirm that each screen on your list appears in the supported Devices section, then compare the matching tier in the pricing selector.
6. Check your connection. More simultaneous streams need more bandwidth. Our internet speed guide in the related reading below explains how to test this.
7. Pair the tier with a duration. A shorter period suits a household trying a setup or keeping plans flexible. A longer one may suit a household that already knows its screens and prefers a single period to manage. Review the total and promotional price before checkout.

A worked example can help. Imagine a couple with one teenager. Most evenings, the parents watch together in the lounge while the teenager watches in their bedroom, so two screens are active. On Saturday mornings, a younger relative sometimes borrows a tablet at the same time. If that happens every week, 3 Devices gives everyone room; if it happens only now and then, 2 Devices covers the normal routine comfortably.

Comparing the four device tiers

The table below matches each of the four existing tiers to the kind of household it usually suits. These are examples rather than rules, so use them alongside your own evening map. If your busiest overlap falls between two rows, the larger tier gives room for growth, while the smaller one may be enough if the overlap is occasional.

Good to know

Count active screens, not owned ones. Installing the player on several devices is fine; what matters is how many watch at the same time. A phone watching on the bus counts just as much as the television at home.

Bandwidth grows with the tier. Each extra HD stream adds to the load on your broadband, so a 4 Devices plan works best on a connection with plenty of headroom.

Your needs can change. If the household grows or shrinks, contact support about a different device count or duration for your next renewal. Keeping a short note of which devices are set up makes that conversation quicker.

Device plan FAQ

What if more screens try to watch than my tier allows?

The plan covers the number of devices in its tier at once, so extra screens beyond that should not be relied on. If it happens regularly, a larger tier is the better fit.

Can I change tier later?

Yes. Contact support about a different device count for your next renewal, and mention any new screens you plan to use.

Does a longer duration add more devices?

No. Device count and duration are separate choices. The tier sets how many screens can watch at once; the duration sets how long the plan runs.

The bottom line

The simplest choice is the tier that reflects your normal viewing pattern today. Map a typical evening, count the screens active together, check that each one is supported and that your connection can carry them, then pick the duration that suits your plans. A clear choice balances both how many screens are watching and how long you expect to use the service, and it can always be revisited at renewal as your household changes.