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Legal

Refund Policy

Last updated: 24 September 2026

If you're not happy, we'll make it right. Every new subscription comes with a 7-day money-back guarantee.

7-day money-back guarantee

If you are not satisfied with the service, message us on WhatsApp within 7 days of activation and we will refund you in full. We may ask what went wrong so we can try to fix it first, but you don't have to accept a fix if you would rather have your money back.

How to ask for a refund

  1. Message us on WhatsApp from the number you ordered with and say you would like a refund.
  2. We confirm your order and deactivate your access.
  3. We send your refund within 5 working days.

How refunds are paid

Refunds are sent back to the payment method you used wherever possible (PayPal or card). For Western Union or Remitly payments, we will agree with you the easiest way to send your refund.

After 7 days

After the 7-day period, plans are not normally refundable. If the service has a serious problem on our side that we cannot fix, contact us and we will offer a fair partial refund or an extension of your plan.

Your legal cancellation rights

Under the Consumer Contracts Regulations you usually have 14 days to cancel a service. When you ask us to activate your subscription straight away, you agree that the service starts immediately. If you then cancel within 14 days, we may deduct an amount for the time you have already used. Our 7-day money-back guarantee is on top of these rights and gives you a full refund in the first week.

Renewals

The money-back guarantee applies to your first purchase. Renewals can be refunded if you ask within 48 hours and have not used the renewed period.

Need help or want a refund? Message us on WhatsApp at +44 7882 507715, we usually reply in minutes.